Dutch MPs approve compensation for network disruptions

Wednesday 20 January 2016 | 10:18 CET | News
The Dutch parliament has approved amendments to the Telecommunication Act setting the terms for compensation in the event of network disruptions and improving conditions for business customers changing provider. Telecom customers in future will receive compensation for service disruptions lasting more than 12 hours. Compensation will take the form of a refund on the monthly subscription cost. Based on 17 such disruptions in 2013 and 11 in 2014, the government estimated the annual costs could be around EUR 2.8 million for operators, assuming an average 100,000 customers affected and receiving

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.


Already registered?

Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: General
Companies: ACM / Ministerie van Economische Zaken en Klimaat
Countries: Netherlands
::: add a comment

Add comment

Please login or register to leave a comment.

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Dutch govt details mandatory network disruption compensation

Published 29 Aug 2016 14:31 CET | Netherlands
The Dutch ministry of economic affairs has issued details on plans to require telecom service providers to give customers ...

Senate approves changes to telecoms law

Published 27 Jan 2016 10:39 CET | Netherlands
The upper house of the Dutch parliament has approved the latest amendments to the Telecommunications Law. These are aimed at ...

Tweede Kamer stemt in met compensatieregeling bij storingen

Published 20 Jan 2016 08:57 CET | Netherlands
De Tweede Kamer heeft ingestemd met een aantal wijzigingen in de Telecommunicatiewet. De belangrijkste onderwerpen zijn de ...

Dutch MPs back shorter cancellation period for businesses

Published 13 Jan 2016 10:31 CET | Netherlands
The government's proposal to reduce barriers to business telecom users changing provider has received broad support in the lower ...

Dutch govt says switching benefits also for large businesses

Published 16 Nov 2015 11:00 CET | Netherlands
The proposed changes to rules on contract switching will apply to all business users, from the self-employed to the national ...

Dutch govt proposes amendments to telecom law

Published 02 Sep 2015 10:17 CET | Netherlands
The Dutch Ministry of Economic Affairs has sent legislation to parliament on a number of amendments to the Telecommunications ...

Calendar   /   Industry Events

25 Jul Fiber Connect
27 Jul Juniper Networks Q2 2021
27 Jul KPN Q2 2021
27 Jul Telefonica Brasil Q2 2021
27 Jul TIM Q2 2021
27 Jul TIM Brasil Q2 2021
27 Jul Corning Q2
27 Jul AudioCodes Q2 2021
27 Jul A10 Networks Q2
27 Jul Alphabet Q2
27 Jul MediaTek Q2 2021
27 Jul NortonLifeLock fiscal Q1
27 Jul Microsoft fiscal Q4
27 Jul SK Hynix Q2
28 Jul Ribbon Communications Q2 2021
28 Jul Altice USA Q2
28 Jul Qualcomm fiscal Q3
28 Jul Ooredoo Q2 2021
28 Jul Extreme Networks fiscal Q4
28 Jul Facebook Q2
28 Jul Equinix Q2
28 Jul Cirrus Logic Q1
28 Jul Spotify Q2 2021
28 Jul Telefonica Deutschland Q2 2021
29 Jul Nokia Q2 2021
29 Jul Vodacom fiscal Q1
29 Jul Liberty Global Q2 2021
29 Jul Consolidated Communications Q2
29 Jul CyrusOne Q2 2021
29 Jul CoreSite Q2 2021
::: More Calendar Items