0
Wireless

Edeka Smart, Vodafone named German mobile providers with best service - DISQ

Thursday 9 August 2018 | 09:29 CET | News
Edeka Smart, Vodafone and 1&1 were named the top-ranking mobile providers for service quality, and received a score of "good", in a recent study of 23 mobile providers by the German Institute for Service Quality (DISQ) on behalf of the broadcaster N-TV. Edeka scored 73.4 out of 100, followed by Vodafone with 72.4 and 1&1 with 70.9. No provider received a ranking of "very good" for their service quality, as customers of all providers frequently have to contend with long waiting and response times, only to receive "shallow answers" to their inquiries, said DISQ.

Thank you for visiting Telecompaper

We hope you've enjoyed your free articles. Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: Mobile & Wireless
Companies: 1&1 / DISQ / Edeka Mobil / Vodafone Germany
Countries: Germany
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Vodafone tops latest Disq study of German ISPs

Published 11 Nov 2018 21:22 CET | Germany
Vodafone Germany, 1&1 and NetCologne have topped the latest ISP study by the German Institute for Service Quality (Disq). All ...

Blau offers new customers 10 GB data free

Published 30 Oct 2018 11:09 CET | Germany
Telefonica Deutschland's discount brand Blau is offering new customers 10 GB of free data for their first four weeks with the ...

Penny Mobil and Ja! Mobil add unlimited calls on prepaid tariffs

Published 28 Aug 2018 08:33 CET | Germany
German mobile service providers Penny Mobil and Ja! Mobil have upgraded their mobile tariffs, adding unlimited calls to all ...

Aldi Talk slashes price of entry-level smartphones on website

Published 21 Aug 2018 11:19 CET | Germany
German mobile discounter Aldi Talk has slashed prices for a number of entry-level smartphones from manufacturers including LG, ...

A1 wins Connect broadband hotline test

Published 03 Aug 2018 11:06 CET | Austria
Austrian operator A1 has won the broadband hotline test by Connect magazine with 435 points out of a maximum 500, ranking it ...

Telekom EntertainTV tops Connect TV service tests

Published 02 Aug 2018 21:39 CET | Germany
Deutsche Telekom's EntertainTV offering has been named the best performing TV service in Germany by Connect Magazine....

Telekom offers best broadband customer service hotline - Connect

Published 02 Aug 2018 21:33 CET | Germany
Deutsche Telekom offers the best customer service hotline of German broadband providers, according to tests conducted by Connect ...

Salt's hotline ranks first in Connect test in DACH region

Published 02 Aug 2018 13:14 CET | Switzerland
Swiss operator Salt's hotline for its triple-play service Salt Fibre, launched a few months ago, ranked first in customer service ...

O2 Germany's Munich network achieves 'good' rating in Connect tests

Published 01 Aug 2018 17:38 CET | Germany
Telefonica Germany announced that its O2 network in Munich has received a 'good rating' from local network tests by specialist ...

Intense competition on German mobile market driving down prices

Published 17 Jul 2018 10:54 CET | Germany
German postpaid mobile prices, for both Sim-only plans and plans with a handset, have come down in the past year, according to ...

Only Samsung, Apple offering good smartphone customer service - study

Published 29 Jun 2018 12:01 CET | Germany
Smartphone manufacturers need to step up their after-sales service, according to an annual study by German researcher DISQ. It ...

Aldi Talk most popular German mobile brand - DISQ survey

Published 21 Mar 2018 15:14 CET | Germany
Aldi Talk was named the most popular mobile brand in Germany, followed by Smartmobil and Blau, in a new survey on customer ...

Aldi Talk wins Brand of Year accolade in YouGov survey

Published 28 Dec 2017 09:53 CET | Germany
Telefonica Germany's partner brand Aldi Talk was named "Brand of the Year 2017" in the category "Mobile & Telecommunications" for ...

1&1 named best ISP in DISQ survey

Published 13 Nov 2017 12:20 CET | Germany
1&1 has emerged as the best ISP in Germany in a survey by market researcher DISQ for n-tv. The company offers not only the lowest ...

Aldi Talk, 1&1 and Telefonica's Blau take home German Fairness Prize

Published 06 Nov 2017 12:29 CET | Germany
Telefonica Deutschland's partner brand Aldi Talk, its own brand Blau, and 1&1 have all been awarded the German Fairness Prize for ...

Samsung tops customer service poll of smartphone makers

Published 11 Jul 2017 12:43 CET | Germany
Samsung, Acer and Apple offer the best customer service for their smartphones, but many manufacturers still fall short in helping ...