0
Broadband

EE overhauls broadband customer service operations

Wednesday 16 September 2015 | 11:14 CET | News
EE has announced a new 'Broadband Service First' programme to overhaul broadband customer service. This follows a comprehensive review of all customer service operations. Broadband Service First has been launched in response to a continued, and unacceptable, high volume of complaints from EE broadband customers compared to industry standards. The programme will include the opening of a new Broadband Operations Hub; the creation of up to 500 new permanent customer service positions; integrated systems and aligned processes across mobile and broadband to boost service levels for all customers;

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: Internet
Companies: EE
Countries: United Kingdom
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

EE to sell new Google Nexus 6P, 5X smartphones

Published 02 Oct 2015 10:49 CET | United Kingdom
EE has confirmed plans to offer the new Google Nexus 6P and 5X, with Wi-Fi Calling, on its 4GEE network. Wi-Fi Calling will not ...

Which? survey shows telcos offer poor customer service

Published 16 Sep 2015 11:08 CET | United Kingdom
Telecoms and energy providers are the companies rated the lowest for customer service, according to Which?'s annual survey of the ...

Surrey University opens new 5G Innovation Centre

Published 16 Sep 2015 10:39 CET | United Kingdom
The University of Surrey in the UK has officially opened its new 5G Innovation Centre (5GIC). The facility has attracted more ...

EE confirms pricing for iPhone 6s, iPhone 6s Plus

Published 14 Sep 2015 16:35 CET | United Kingdom
EE will sell the new iPhone 6s and iPhone 6s Plus from 25 September. The iPhone 6s 16GB will be available from GP 49.99 upfront ...

EE launches 4G-capable M2M service

Published 10 Sep 2015 11:01 CET | United Kingdom
EE has launched a new 4G-capable dedicated M2M service called EE Connect. The service will help businesses and public sector ...

V-Nova, EE test 4K video over 4G network

Published 10 Sep 2015 10:36 CET | United Kingdom
UK video compression technology company V-Nova has completed a successful trial of HD and UHD/4K video over EE's 4G network. They ...

EE to start using 800 MHz spectrum, extends VoLTE trial

Published 09 Sep 2015 11:24 CET | United Kingdom
EE is set to start using the 800 MHz spectrum purchased in the 2013 4G spectrum auction. In an interview with Telecoms.com, EE's ...

Netgem TelcoTV supports new OTT features on EE TV

Published 07 Sep 2015 14:26 CET | United Kingdom
Netgem is supporting the launch of new international content and applications on EE TV. The EE TV service is expanding its ...

EE confirms pricing for 36-month business tablet plan

Published 07 Sep 2015 10:43 CET | United Kingdom
EE has confirmed pricing for its new 36-month tablet plan for small business customers, offering an around 25 percent discount ...

Tablets to replace workplace laptops in 10 years - study

Published 03 Sep 2015 11:10 CET | United Kingdom
More than half (52%) of UK workers believe tablets will replace laptops in the workplace within 10 years, according to research ...

EE offers Sony Xperia Z5, Xperia Z5 Compact phones

Published 02 Sep 2015 21:47 CET | United Kingdom
EE plans to offer the new Sony Xperia Z5 and Xperia Z5 Compact smartphones on its 4G network. Both devices will be compatible ...

UK awards first emergency services network contract

Published 01 Sep 2015 12:01 CET | United Kingdom
The Home Office has announced that the first contract (Lot 1) to provide a replacement communications system for the emergency ...

EE TV to add UI features, international channels

Published 20 Aug 2015 09:46 CET | United Kingdom
EE is preparing for a major update of the EE TV service, with a new 'My TV' section allowing viewers to create favourite ...





Calendar   /   Industry Events

27 Nov Axiata Q3 2020
30 Nov Zoom Video Communications Q3 2020
30 Nov NexTV Series MENA
01 Dec Hewlett Packard Enterprise fiscal Q4
01 Dec 5G Italy
01 Dec NGON & DCI World
02 Dec FTTH Conference
02 Dec Microsoft AGM
02 Dec Telia EGM
03 Dec GCX fiscal Q2
03 Dec Marvell Technology fiscal Q3
03 Dec Liberty Latin America AGM
::: More Calendar Items