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Broadband

EE, Plusnet top landline phone complaints - Ofcom

Wednesday 16 December 2015 | 10:46 CET | News
The latest data from Ofcom shows that EE and Plusnet were the most complained about landline phone providers in Q3 2015, registering 34 and 33 complaints per 100,000 customers respectively. The main reasons for complaint by EE landline customers were concerns about faults, service and provision (27%); problems changing provider (26%); and complaints handling (19%). The main reasons for Plusnet's complaints were issues around faults, service and provision (30%); billing, pricing and charges (21%); and changing provider and complaints handling (both 19%).

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Categories: Fixed
Companies: BT / EE / Plusnet / Sky / TalkTalk / Virgin Media
Countries: United Kingdom
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