0
Broadband

EE tops Q3 fixed broadband complaints - Ofcom

Wednesday 16 December 2015 | 10:57 CET | News
EE was the most complained about fixed broadband provider in Q3 2015, generating 45 complaints per 100,000 customers, according to the latest data from Ofcom. The main reasons for EE broadband complaints were problems relating to faults, service and provision (40%); billing, pricing and charges (20%); and complaints handling (19%). Both Plusnet and BT registered significant increases in complaint volumes in the quarter. Plusnet broadband complaints jumped from 20 to 37 complaints per 100,000 customers, with BT's complaints up from 22 to 35 complaints per 100,000 customers. Both of these

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: Fixed / Internet
Companies: BT / EE / Plusnet / Sky / TalkTalk / Virgin Media
Countries: United Kingdom
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Ofcom publishes Q4 telecom, pay TV complaints report

Published 30 Mar 2016 16:10 CET | United Kingdom
UK regulator Ofcom has published its report on consumer complaints it received in the fourth quarter of 2015. While consumers ...

Ofcom appoints new member to Content Board

Published 15 Jan 2016 14:58 CET | United Kingdom
UK regulator Ofcom has appointed Robin Foster, previously an independent member of the Authority for Television On Demand (ATVOD) ...

Ofcom board names Verwaayen, Emmott as non-executive members

Published 14 Jan 2016 17:57 CET | United Kingdom
UK regulator Ofcom has appointed two new, non-executive members to its Board. Ben Verwaayen and Bill Emmott will take up their ...

EE announces investment for Darlington campus

Published 14 Jan 2016 11:24 CET | United Kingdom
EE has announced a multi-million pound investment to refurbish all buildings on its campus in Darlington. The campus is home to ...

Plusnet offers new customers 12 months free broadband

Published 13 Jan 2016 21:09 CET | United Kingdom
UK ISP Plusnet has launched a New Year promotion offering up to 17 Mbps broadband free for 12 months, rising to GBP 9.99 a month ...

BT sees strong broadband, Wi-Fi use over Christmas

Published 12 Jan 2016 17:20 CET | United Kingdom
BT announced that BT Broadband and BT Wi-Fi use increased significantly over the festive period and almost doubled year-on-year ...

Showrooming to impact festive sales in 2015 - EE

Published 18 Dec 2015 11:11 CET | United Kingdom
The practise of 'showrooming' could have a major impact on Christmas shopping behaviour in 2015, according to new research from ...

TalkTalk boosts TV business with senior appointments

Published 17 Dec 2015 16:58 CET | United Kingdom
TalkTalk has boosted its TV business with two senior appointments. It has appointed Aleks Habdank, from Modern Time Group, as ...

BT tops Q3 pay-TV complaints - Ofcom

Published 16 Dec 2015 11:03 CET | United Kingdom
BT was the most complained about pay-TV provider in the UK in Q3 2015, according to Ofcom. BT pay-TV complaints increased from 11 ...

Vodafone tops Q3 mobile complaints - Ofcom

Published 16 Dec 2015 10:58 CET | United Kingdom
Vodafone was the most complained about provider of pay-monthly mobile services in the UK in Q3 2015, according to Ofcom. Vodafone ...

EE, Plusnet top landline phone complaints - Ofcom

Published 16 Dec 2015 10:46 CET | United Kingdom
The latest data from Ofcom shows that EE and Plusnet were the most complained about landline phone providers in Q3 2015, ...

Global communications revenue up 1.5% in 2014 - Ofcom

Published 10 Dec 2015 22:59 CET | United Kingdom
Global communications sector (telecoms, TV, postal and radio) revenue was GBP 1.19 trillion in 2014, up 1.5 percent from 2013, ...

UK leads in high-tech TV viewing - Ofcom

Published 10 Dec 2015 10:53 CET | United Kingdom
New research from Ofcom shows that 70 percent of UK adults (31 million) will watch TV using free-to-air catch-up services such as ...

Ofcom consults on proposed 2016/2017 Annual Plan

Published 04 Dec 2015 15:16 CET | United Kingdom
UK regulator Ofcom published its proposed 2016/17 Annual Plan for consultation. During the next financial year, Ofcom plans to ...

Ofcom delays auction of 4G spectrum released by MoD

Published 03 Dec 2015 21:33 CET | United Kingdom
UK regulator Ofcom has confirmed that it is delaying the start of an auction for 4G spectrum previously used by the Ministry of ...

Superfast broadband available to 27% of UK homes - Ofcom

Published 01 Dec 2015 11:17 CET | United Kingdom
UK regulator Ofcom has published its 2015 Connected Nations report. The report shows that coverage and quality of fixed broadband ...

Ofcom launches new Wi-Fi Checker app

Published 01 Dec 2015 11:04 CET | United Kingdom
UK regulator Ofcom has launched a new app for people to check their in-home Wi-Fi. The new Ofcom Wi-Fi Checker runs on ...

Children too trusting of online content - Ofcom survey

Published 20 Nov 2015 11:06 CET | United Kingdom
Children are becoming more trusting of what they see online, but sometimes lack the understanding to decide whether it is true or ...

Ofcom removes Sky Sports wholesale regulation

Published 19 Nov 2015 10:45 CET | United Kingdom
Ofcom has decided to remove the regulation requiring Sky to offer Sky Sports 1 and 2 on a wholesale basis. This 'wholesale ...





Calendar   /   Industry Events

25 Jan Edgeware EGM
25 Jan The Things Conference 2021
26 Jan Verizon Communications Q4 2020
26 Jan F5 Networks fiscal Q1
26 Jan Microsoft fiscal Q2
26 Jan Meetup MENA
27 Jan KPN Q4 2020
27 Jan Extreme Networks fiscal Q2
27 Jan MediaTek Q4 2020
27 Jan Calix Q4 2020
27 Jan Facebook Q4 2020
27 Jan AT&T Q4 2020
27 Jan Corning Q4 2020
27 Jan Uptime
28 Jan Crown Castle Q4 2020
28 Jan Rogers Communications Q4 2020
28 Jan Juniper Networks Q4 2020
28 Jan Comcast Q4 2020
28 Jan Samsung Electronics Q4 2020
28 Jan Skyworks fiscal Q1
28 Jan 8x8 fiscal Q3
29 Jan Charter Communications Q4 2020
29 Jan Telia Q4 2020
29 Jan Ericsson Q4 2020
29 Jan NEC fiscal Q3
::: More Calendar Items