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Broadband

EE tops UK fixed broadband customer complaints in Q1

Wednesday 1 July 2015 | 11:12 CET | News
The latest data from Ofcom shows that EE generated the most complaints for fixed broadband as a proportion of its customer base in Q1 2015, with 0.51 per 1,000 customers. This is up from 0.42 per 1,000 customers in Q4 2014 and EE's highest level of complaints since Q1 2013. The main reasons of complaint for EE broadband customers were problems relating to faults, service and provision (37%), billing, pricing and charges (20%) and complaints handling (20%). BT, Plusnet and TalkTalk all generated complaint volumes above the industry average. Virgin Media complaints (0.09 per 1,000 customers)

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Categories: Internet
Companies: BT / EE / Plusnet / Sky / TalkTalk / Virgin Media
Countries: United Kingdom
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