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General

EU sweep finds majority of telecom websites not respecting consumer law

Monday 21 May 2018 | 09:46 CET | News
A survey by the European Commission and national consumer protection authorities found serious shortcomings in the marketing of telecom services online. Of a total 207 websites offering fixed/mobile phone, internet, audio and video streaming services, 163 were found to be possibly infringing EU consumer law, the Commission said. Some of the most common issues identified were advertising allegedly free or discounted packages that were in fact a bundled offer, the lack of a dispute resolution system, or that the websites could unilaterally change the terms of the contract.

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Categories: General
Countries: Europe
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