FCC fines Dialing Service for unlawful robocalls

Monday 17 July 2017 | 11:30 CET | News

The Federal Communications Commission (FCC) issued a USD 2.88 million fine against a New Mexico-based company, Dialing Services, for facilitating unlawful robocalls. Robocallers used Dialing Services’ calling technology platform to make millions of illegal robocalls to mobile phones without express prior consent from consumers, the authority said.

Despite being warned in 2013 by FCC's Enforcement Bureau that it could be fined for robocalls its customers were making in violation of the Telephone Consumer Protection Act, the bureau investigated and determined that Dialing Services’ platform was still being used to make unlawful robocalls.

The fine reflects the Commission’s determination that Dialing Services was involved in making 180 unlawful robocalls after being warned to stop.

The Commission has made clear that a third party, such as a platform provider, may be liable under the TCPA if the platform provider is so involved in the placement of a call that it essentially made the call. The Commission determined that Dialing Services played a significant role in the illegal robocalls, and thus should be held liable for violating the TCPA.

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