Free Mobile customers complain of phone financing problems

Monday 28 May 2012 | 09:35 CET | News
French operator Free Mobile customers have been running into difficulties when they find that rather than paying for a new phone in instalments they are forced to come up with the full amount up front, reports magazine 60 Millions de Consommateurs. The problem has affected dozens of customers, on whose checking accounts were drawn hundreds of Euros in a single transaction. Free Mobile works with Credit Agricole Consumer Finance to allow its subscribers to buy handsets in instalments at a 9.99 percent interest rate. A 16GB iPhone 4S, for example, costs EUR 618.61 over two years, versus EUR 562 if paid up front. Finance applications rejected for administrative reasons demonstrate poor communication, according to the publication. Documents may be missing, multiple attempts to submit applications do not go through, etc. By way of a ticked box, the operator informs customers that they will have to make a single payment for their phone if credit is refused. Many affected customers say they never saw this box to untick it. Free would not comment for the report. For its part, the finance company recognised that there have been problems with the process and said it was working on a solution.

Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

::: add a comment