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General

French telecom mediator reports fall in complaints in 2018

Tuesday 19 February 2019 | 12:43 CET | News
France's electronic communication mediator reported a 12 percent fall in the number of complaints received in 2018 (11,480 versus 13,030 in 2017) and said that over 93 percent of its rulings were accepted by operators across the year (slightly up year-on-year). Out of over 5,480 disputes dealt with, the most common cause for complaint remained the termination of contracts (28% of the total). Disputes over contract terms and technical problems followed closely in second and third place (27% and 25% respectively), ahead of billing issues (20%).

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Categories: General
Countries: France
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