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General

French telecom mediator reports rise in disputes in 2016

Friday 21 April 2017 | 10:27 CET | News
France's electronic communication mediator received 12,098 requests to intercede in disputes with operators in 2016, representing an annual growth of 28 percent. This rise can be partly attributed to the increased media profile supporting the awareness in the mediator's role among French consumers. Overall, 5,575 decisions were issued by the mediator last year, compared to 3,379 in 2015. The rulings have been accepted by telecom operators in 98 percent of cases.

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Categories: General
Countries: France
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