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General

French telecom mediator sees contract terminations top list of complaints in 2017

Tuesday 13 February 2018 | 17:42 CET | News
France's electronic communication mediator received over 13,000 requests to intercede in disputes with operators in 2017. This represents an 8 percent rise on 2016, following the 28 percent increase reported a year earlier. Out of more than 6,000 rulings issued by the mediator, contract terminations were the most common reason for dispute, making up 28 percent of complaints (up from 20% in 2016). Contract disputes were a very close second (27%, down from 28%), followed by technical problems (24%, down from 25%).

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Categories: General
Companies: Bouygues Telecom / Free / Free Mobile / Orange France / SFR
Countries: France
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