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General

German consumers increasingly complain of misleading telecoms contracts

Tuesday 31 July 2018 | 13:02 CET | News
The number of consumers in Germany complaining about telecommunications providers' "dubious business methods" continues to increase, according to a survey by the Market Watchdogs, a division of Germany's Federation of German Consumer Organisations (VZBV). The survey found that one quarter of Germans have unknowingly entered into a contract with telecoms providers, while 49 percent have signed a contract with different conditions than those advertised by the provider. Other common issues include misinformation on contract expiry to entice consumers into signing new agreements, said the

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Categories: General
Companies: Vzbv
Countries: Germany
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