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General

Globe taps Amdocs, AWS for customer service digital platform

Wednesday 1 August 2018 | 13:44 CET | News
Amdocs has partnered with Amazon Web Services (AWS) to enable Philippines operator Globe Telecom to deliver cloud-based intelligent omnichannel routing and interactions management. This collaboration covers all Globe Telecom touchpoints including web, portal, self-service and mobile applications, social media and messaging platforms, hotline, as well as email. This is powered by capabilities such as Artificial Intelligence, Machine Learning and Agent Desktop Unification, enabling Globe Telecom to continue to enhance its customers services.

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Categories: General
Companies: Amazon / Amdocs / Globe Telecom
Countries: Philippines
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