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Google brings AI to contact centre market

Wednesday 25 July 2018 | 12:02 CET | News
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Google is expanding its artificial intelligence tools into the contact centre market. The new product Contact Center AI offers tools to develop virtual agents and assist human call centre workers better serve customers. A wide range of partners announced integration of the Google platform with their own communications platforms. 

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Categories: Fixed
Companies: Cisco / Google / Mitel / RingCentral / Twilio / Vonage
Countries: World
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