Human error responsible for KPN 112 network problem

Tuesday 6 November 2012 | 10:21 CET | News
KPN has completed its investigation into the problems which affected emergency number 112 on 31 October, concluding that human error was responsible. KPN said it has taken procedural and disciplinary measures to exclude a recurrence of the problem. These measures have been communicated to all employees of the departments involved. The error occurred when an unstable network card at one of the KPN stations had to be replaced. Such work is usually carried out under a 112 protocol, which means that calls to 112 be diverted during such an operation to a second, back-up central. To enable the

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Categories: Mobile & Wireless
Companies: KPN
Countries: Netherlands
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