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General

Indian government to create Telecom Ombudsman to handle customer complaints

Thursday 6 February 2020 | 10:36 CET | News
India's Department of Telecommunications (DoT) plans to establish a Telecom Ombudsman to deal with consumer complaints on poor quality telephony services, local newspaper The Indian Express reports, citing the country's minister of state for telecom Sanjay Dhotre. The Ombudsman will be the third level of authority which users can approach if their complaints on poor quality services are not heard by telecom operators.

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Categories: General
Companies: Vodafone Idea
Countries: India
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