0
Wireless

Infinity Telecom faces fine for breaching consumer information rules

Friday 20 September 2019 | 08:27 CET | News
The Australian Communications and Media Authority (ACMA) has taken action against Sydney-based operator Infinity Telecom for breaching industry rules requiring them to have mandatory information for consumers available on their website. The ACMA has issued a remedial direction to the telco to amend its website following an investigation that found it lacked required information on NBN plans, financial hardship assistance and complaints handling. Australian operators face fines of up to AUD 10 million if they fail to carry out the requirements of a remedial direction.

Thank you for visiting Telecompaper

We hope you've enjoyed your free articles. Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: Mobile & Wireless
Companies: ACMA / Australian Communications and Media Authority
Countries: Australia
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Australian operators fined AUD 88,200 for failing to comply with NBN Consumer Info Standard

Published 06 Aug 2019 10:38 CET | Australia
The Australian Communications and Media Authority (ACMA) has issued its first infringement notices under rules designed to ensure ...

Australia's revised Telecom Consumer Protections Code comes into force

Published 05 Aug 2019 11:11 CET | Australia
Australia's updated Telecommunications Consumer Protections Code came into force on 1 August. The revised Code was written by the ...

Australia to introduce reforms to address dominance of digital platforms

Published 26 Jul 2019 16:11 CET | Australia
According to ACCC chair Rod Sims, the Commission's recommendations deal with the many competition, consumer, privacy and news ...

Australia mobile services see lowest rate of complaints in 6-month period

Published 11 Jul 2019 08:35 CET | Australia
The Australian Communications and Media Authority (ACMA) has released its first Telecommunications complaints handling report, ...