Italian consumer group complains over Vodafone 4G charge

Friday 2 January 2015 | 15:26 CET | News
The Italian consumers group Federconsumatori has sent a complaint to regulator Agcom about Vodafone Italia. The mobile operator is accused of improperly billing customers for the option Relax Super Internet 4G at EUR 5 per month, without properly informing them in advance, Parma Today reports. The operator said customers were informed on their June/July bills about the new charge, which took effect in October. The consumer group said the operator should have obtained customers' express consent before charging for the option and asked the regulator to consider sanctions against the operator. 

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Categories: Mobile & Wireless
Companies: Vodafone Italia
Countries: Italy
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