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Broadband

Italian consumer groups want changes to telephone contracts

Monday 30 January 2012 | 12:58 CET | News
The Italian consumer associations Adiconsum, ADOC, Codacons and Cittadinanzattiva have submitted a proposal to telecommunications regulator AgCom to amend the law on remote contracts. Under the proposal, contracts could not be concluded via telephone, but only through a procedure that is actively managed by the potential customer. The consumer associations point out that distance contracts represent 70 percent of complaints and conciliation cases among fixed telephony users.

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Categories: Fixed
Countries: Italy
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