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Wireless

Italian consumers demand refund after premium services fine

Friday 23 January 2015 | 09:23 CET | News
Italian consumer association Altroconsumo has called on Telecom Italia, 3 Italia, Wind and Vodafone Italia to refund customers after the country's competition regulator AGCM fined the operators a total of over EUR 5 million for premium mobile services charged without user permission. The watchdog accused the operators of unfair and aggressive commercial practices and of misleading customers by including paid services that weren't requested or were requested unknowingly on their monthly phone bills. Altroconsumo welcomed the "historic" decision but went on to say that "every single euro,

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Categories: Mobile & Wireless
Companies: 3 Italia / Telecom Italia / Vodafone Italia / Wind
Countries: Italy
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