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General

Italian regulator to probe TIM 'client winback' practices

Monday 6 August 2018 | 08:57 CET | News
Italy's communications regulator Agcom has announced the launch of an investigation leading to a possible fine into whether or not Telecom Italia (TIM) took advantage of service malfunctions to try to win over third-party customers. Specifically, Agcom said it would look into whether customers received calls from third parties proposing a switch to TIM when their fixed or mobile telephony service wasn't working correctly. It said the third party calls could in some case be traced back to TIM or companies entitled to act on behalf of TIM.

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Categories: General
Companies: Telecom Italia / TIM
Countries: Italy
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