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General

Jamaican operators censured for QoS issues

Friday 15 November 2019 | 14:23 CET | News
Jamaica's Office of Utilities Regulation (OUR) has ordered local operators Digicel and Flow (Liberty Latin America) to ensure customers receive regulator service interruption updates after censuring both firms for "persistent quality of service (QoS) issues", reports the Jamaica Observer. The watchdog met with Digicel and Flow executives to discuss ongoing data and voice service interruptions including dropped calls, calls not being initiated and delays in contacting customer service with sometimes inadequate redress, said the report.

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Categories: General
Companies: Digicel / Flow Jamaica / Liberty Latin America
Countries: Jamaica
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