Kliksafe takes top spot for Net Promoter Score, XS4All drops to 5th place - study

Monday 20 January 2020 | 11:25 CET | News
After many years at number one, KPN brand XS4All has lost its top Net Promoter Score (NPS) position in the fixed market, after falling for the past two quarters, Telecompaper's latest NPS dashboard study showed, for the fourth quarter. The company's score had in the past quarters usually come in well over 40. Its score was at 30 during a few quarters marked by network disruptions, but the company was still able to keep its top spot, while the number two never came up a score of 25. For Q4 however, XS4ALL dropped to a score of 6, putting Kliksafe at number one for the first time, with a score

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Categories: Fixed
Companies: KPN / Telecompaper / Telfort / T-Mobile / XS4ALL / Ziggo
Countries: Netherlands
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