KPN brands lead customer recommendations - survey

Tuesday 18 December 2012 | 15:19 CET | News
Few Dutch consumers plan to change telecom provider in December, according to a survey by the comparison site Prefrenso.nl and Trendbox of customer reviews of their telecom providers. Just over a quarter (28%) gave their provider a score of 8 or higher. A third said they would recommend their provider to others, and only 6 percent said they don't recommend their provider. The lowest ratings included Pretium, with a score of 2.4 on average, and Simpel, at 4.4. The main criticisms of operators with low scores included the inability to deliver what was promised or resolve problems, unreliable,

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.


Already registered?

Categories: Mobile & Wireless
Companies: BEN / Hi / KPN / Simyo / T-Mobile
Countries: Netherlands
::: add a comment

Add comment

Please login or register to leave a comment.

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


US Smart TV adoption to near 20% in 2013 - study

Published 20 Dec 2012 15:23 CET | United States
The adoption of Smart TV will near 20 percent in 2013, according to a survey from YuMe. Almost half (45%) of US consumers are ...

'Zes procent telecomklanten zeer ontevreden over aanbieder'

Published 18 Dec 2012 14:16 CET | Netherlands
Weinig consumenten stappen in december over naar een andere telecomprovider. Dat voorspellen Vergelijkingssite Preferenso.nl en ...


Published 16 Oct 2012 13:52 CET | Netherlands
Analysis of the Net Promoter Score (NPS) of telecom providers in The Netherlands. Of the larger telecom providers in the ...