KPN brands score higher NPS than Ziggo in triple-play market

Monday 17 July 2017 | 09:15 CET | News
KPN's triple-play customers are more likely to recommend their provider than customers of rival Ziggo. According to the latest research by Telecompaper, KPN has a net promoter score of 23, compared to negative 2 for Ziggo. Customers recommend KPN especially for its reliability and the quality of its connections, while Ziggo's detractors were more concerned with price.

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Categories: Fixed
Companies: Aspect / KPN / Tele2 / Telecompaper / Telfort / Ziggo
Countries: Netherlands
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