KPN brands score higher NPS than Ziggo in triple-play market

Monday 17 July 2017 | 09:15 CET | News
KPN's triple-play customers are more likely to recommend their provider than customers of rival Ziggo. According to the latest research by Telecompaper, KPN has a net promoter score of 23, compared to negative 2 for Ziggo. Customers recommend KPN especially for its reliability and the quality of its connections, while Ziggo's detractors were more concerned with price.

Thank you for visiting Telecompaper

We hope you've enjoyed your free articles. Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.


Already registered?

Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: Fixed
Companies: Aspect / KPN / Tele2 / Telecompaper / Telfort / Ziggo
Countries: Netherlands
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Telfort starts smartphone video reviews

Published 07 Aug 2017 11:11 CET | Netherlands
Dutch services provider Telfort has started publishing video reviews of smartphones, in order to offer more customised service, ...

Simyo NPS scores highest among Dutch mobile providers, followed by T-Mobile

Published 20 Jul 2017 17:34 CET | Netherlands
Simyo earned a net promoter score (NPS) of 30 in the second quarter, followed by T-Mobile Netherlands with 26, and then KPN with ...

NPS KPN-merk in 3P-markt stuk hoger dan Ziggo

Published 17 Jul 2017 07:43 CET | Netherlands
Triple play-klanten van KPN bevelen hun aanbieder vaker aan dan dat dit gebeurt bij triple play-klanten van Ziggo. In de triple ...

Calendar   /   Industry Events

18 Feb Magyar Telekom Q4 2019
18 Feb Hrvatski Telekom Q4 2019
18 Feb Ceva Q4 2019
18 Feb TiVo Q4 2019
18 Feb Vonage Q4 2019
18 Feb Smartone H1 results
19 Feb Dish Network Q4 2019
19 Feb OTE Q4 2019
19 Feb Spark H1 results
19 Feb Technicolor Capital Markets Day
19 Feb Telefonica Deutschland Q4 2019
19 Feb Telefonica Brasil Q4 2019
19 Feb Ribbon Communications Q4 2019
19 Feb Gilat Satellite Networks Q4 2019
19 Feb Analog Devices fiscal Q1
19 Feb Deutsche Telekom Q4 2019
19 Feb CyrusOne Q4 2019
19 Feb Future Generation Optical Transport Networks Summit 2020
20 Feb Axiata Q4 2019
20 Feb Starhub Q4 2019
20 Feb Windstream Q4
20 Feb Bouygues Q4 2019
20 Feb Interdigital Q4 2019
20 Feb EchoStar Q4
20 Feb Consolidated Communications Q4 2019
20 Feb Commscope Q4 2019
20 Feb SBA Communications Q4 2019
20 Feb Intelsat Q4 2019
20 Feb Liberty Latin America Q4 2019
20 Feb OTE EGM
::: More Calendar Items