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Wireless

KPN fined for violating EU roaming rules

Thursday 17 April 2014 | 09:18 CET | News
KPN has received a fine of EUR 14,000 for two violations of EU roaming regulations. In the second half of 2011, the operator charged a number of business customers tariffs higher than EU maximum for roaming, while also billing them for listening to voicemail while abroad, a practice prohibited by the EU rules. While only seven customers were affected, Dutch regulator ACM said a fine was still justified, given the violation of the core principles of the roaming regulation. Furthermore, KPN lacked the internal controls to prevent such a violation. 

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Categories: Mobile & Wireless
Companies: ACM / KPN
Countries: Netherlands
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