KPN overtakes XS4All in consumer triple-play survey

Wednesday 24 October 2018 | 14:38 CET | News
For the first time in a long while, Dutch ISP XS4ALL did not top the Consumentenbond test for 'all-in-1' packages. In the third quarter, KPN Glasvezel scored 8.1 out of 10, inching past the fibre and DSL products of XS4ALL, both at 8.0. KPN Glasvezel scored better than the number two on six out of eight components in the triple-play survey. Among these, customer service got a 7.9. Customers were most satisfied on how the operator deals with disruptions. They also expressed satisfaction with the quality of KPN's internet, telephony and calling.

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Categories: General
Companies: Caiway / Consumentenbond / Delta / KPN / Simyo / Telfort / XS4ALL / Ziggo
Countries: Netherlands
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