0
Broadband

Kuwaitnet increases customer retention with Avaya contact centre system

Monday 10 September 2018 | 15:56 CET | News
Kuwaiti online IT applications firm Kuwaitnet has collaborated with Viacomms Telecom to deploy communications systems from Avaya. Kuwaitnet wanted a contact centre system that could be integrated with its cloud-based customer relationship management system, to help support marketing campaigns and monitor and measure operations. Viacomms deployed products from Avaya to provide streamlined and personalized customer interactions. Agents are able to view customer details prior to answering calls, reducing call duration and enabling agents to handle higher volumes of enquiries during busy

Thank you for visiting Telecompaper

We hope you've enjoyed your free articles. Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: Fixed
Companies: Avaya
Countries: Kuwait
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Gulf CX offers cloud customer helpdesk in partnership with Five9

Published 04 Jan 2019 10:35 CET | United Arab Emirates
Gulf Customer Experience (Gulf CX), an outsourcing provider, has launched Gulf CX Cloud in partnership with Five9, a cloud ...

Westcon offers Avaya J-Series phones

Published 05 Oct 2018 11:15 CET | Africa
Distributor Westcon has added Avaya's J100 Series of IP phones to its portfolio. The handsets streamline communication, offer ...





Calendar   /   Industry Events

22 Oct MWC Los Angeles 2019
24 Oct Nokia Q3 2019
24 Oct Juniper Networks Q3 2019
24 Oct Norwegian telecoms market H1 report
24 Oct Smith Micro Q3 2019
24 Oct Verisign Q3 2019
24 Oct STMicroelectronics Q3 2019
24 Oct Comcast Q3 2019
24 Oct Maxlinear Q3 2019
24 Oct Nordic Entertainment Q3 2019
24 Oct Amazon Q3 2019
24 Oct HKBN fiscal FY
24 Oct Televisa Q3 2019
24 Oct Netia Q3 2019
25 Oct Doro Q3 2019
25 Oct KPN Q3 2019
25 Oct Proximus Q3 2019
25 Oct Megacable Q3 2019
25 Oct Shaw Communications fiscal Q4
25 Oct Charter Communications Q3 2019
25 Oct Verizon Q3 2019
27 Oct Regional Cybersecurity Week
28 Oct Orange Poland Q3 2019
28 Oct Alphabet Q3 2019
28 Oct Harmonic Q3 2019
28 Oct China Telecom Q3 2019
28 Oct SBA Communications Q3 2019
28 Oct Spotify Q3 2019
28 Oct Capacity Europe
28 Oct Futurecom
::: More Calendar Items