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Broadband

Kuwaitnet increases customer retention with Avaya contact centre system

Monday 10 September 2018 | 15:56 CET | News
Kuwaiti online IT applications firm Kuwaitnet has collaborated with Viacomms Telecom to deploy communications systems from Avaya. Kuwaitnet wanted a contact centre system that could be integrated with its cloud-based customer relationship management system, to help support marketing campaigns and monitor and measure operations. Viacomms deployed products from Avaya to provide streamlined and personalized customer interactions. Agents are able to view customer details prior to answering calls, reducing call duration and enabling agents to handle higher volumes of enquiries during busy

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Categories: Fixed
Companies: Avaya
Countries: Kuwait
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