Microsoft criticised over Surface warranty in China

Tuesday 9 April 2013 | 09:37 CET | News
The after-sales service Microsoft offers for its Surface tablet in China has been criticised on China National Radio, following recent reports alleging similar shortcomings with Apple products, Bloomberg reports. Apple has made an apology, pledging to revisit the terms of its warranties and review the behaviour of its resellers. Now Microsoft is charged with failing to observe China's law requiring notebook PCs to come with a 1-year service warranty for the entire product and a 2-year warranty for the main parts. Microsoft currently offers a 1-year for both. The company was not available for

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.


Already registered?

Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: Mobile & Wireless
Companies: Apple / Microsoft
Countries: China
::: add a comment

Add comment

Please login or register to leave a comment.

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Microsoft Surface Pro eind mei naar Nederland

Published 24 Apr 2013 08:58 CET | Netherlands
Microsoft heeft bekend gemaakt dat het de Surface Pro-tablet eind mei in Nederland uit zal brengen. Het apparaat is al ...

Microsoft komt met zeven inch tablet - WSJ

Published 11 Apr 2013 09:08 CET | World
Microsoft komt later dit jaar met een nieuwe Surface-tablet met een scherm van zeven inch. Met een tablet van dat formaat zou ...

Microsoft denies its waranties break Chinese law

Published 10 Apr 2013 09:27 CET | China
Microsoft has denied press reports that its warranty for the Surface Pro tablet contravene's Chinese law. The company issued a ...

Apple apologises to Chinese consumers

Published 02 Apr 2013 04:03 CET | China
The chief executive of Apple, Tim Cook, has bowed to increasing pressure in China over its warranty policies and has apologised, ...

Chinese regulator to address Apple warranty terms

Published 29 Mar 2013 09:34 CET | China
China's state administration for industry and commerce said it would increase its oversight of Apple and other electronics ...

Chinese media lash out at Apple's warranty policies

Published 27 Mar 2013 00:29 CET | China
Apple has again been criticised in China. The People's Daily newspaper ran a front-page article in which it accused Apple of not ...

Microsoft confirms Windows 8, Surface tablet launch

Published 26 Oct 2012 10:21 CET | World
Microsoft has confirmed the launch of Windows 8 and its new Surface tablet PC on 26 October. Starting at USD 499, the tablet is ...