0
Wireless

Movistar Ecuador launches WhatsApp customer support

Wednesday 30 May 2018 | 15:10 CET | News
Movistar Ecuador (Telefonica) has announced the launch of customer support over WhatsApp's chat application, the country's first operator to do so. The company said its 4 million-plus customers will be sent an SMS with an invitation to add Movistar's support staff to their WhatsApp contacts, allowing them to send text messages and even attach photos and videos to facilitate the resolution of any problems. The 24-hour a day service will initially be available for postpay users, with prepaid customers eventually invited to join.

Thank you for visiting Telecompaper

We hope you've enjoyed your free articles. Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: Mobile & Wireless
Companies: Movistar Ecuador / Telefonica / WhatsApp
Countries: Ecuador
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Movistar Ecuador activates 4G in Milagro

Published 31 May 2018 10:40 CET | Ecuador
Movistar Ecuador has announced the activation of 4G services in the city of San Francisco de Milagro, known as Milagro, in the ...

Movistar Ecuador launches VoLTE and HomeNet service

Published 06 Apr 2018 11:11 CET | Ecuador
Movistar Ecuador (Telefonica) has announced the launch of a Voice over LTE (VoLTE) service in the South American country. The ...

Ecuador mobile internet lines up 13% to 8.8 million

Published 29 Mar 2018 11:23 CET | Ecuador
Ecuador's mobile broadband penetration rose to 52.5 percent at the end of 2017, up from 47.0 percent a year earlier, according to ...

Telefonica to roll out Movistar Series channel in Latin America

Published 08 Feb 2018 13:31 CET | Latin America
Telefonica has announced plans to launch its Movistar Series channel throughout Latin America this year, part of its ambitious ...

Over 800,000 mobile numbers ported in Ecuador in 2017

Published 08 Feb 2018 10:19 CET | Ecuador
Ecuador's Agency for Regulation and Control of Telecommunications (Arcotel) reported that 814,356 mobile phone lines changed ...

Ecuador mobile broadband penetration up to 49%

Published 09 Oct 2017 11:40 CET | Ecuador
Ecuador's mobile broadband penetration rose to 48.7 percent at the end of the second quarter, according to data published by the ...





Calendar   /   Industry Events

23 Feb RSA Conference
25 Feb Infinera Q4 2019
25 Feb Iridium Q4 2019
25 Feb Millicom Q4 2019
25 Feb American Tower Q4 2019
25 Feb Utility Telecoms 2020
26 Feb Crown Castle Q4 2019
26 Feb Syn Q4 2019
26 Feb Avast FY results
26 Feb Orbcomm Q4 2019
26 Feb Box Q4 2019
26 Feb Sina Q4 2019
26 Feb Weibo Q4 2019
26 Feb Shentel Q4 2019
27 Feb Zoom Telephonics Q4 2019
27 Feb Telesat Q4
27 Feb Dell Technologies fiscal Q4
27 Feb VMware fiscal Q4
27 Feb Cogent Communications Q4 2019
27 Feb Cable One Q4 2019
27 Feb Neophotonics Q4 2019
27 Feb Baidu Q4 2019
27 Feb Netia Q4 2019
27 Feb Sunrise Q4 2019
27 Feb Interxion EGM
28 Feb Masmovil Q4 2019
28 Feb Tecnotree FY 2019
28 Feb Freenet Q4 2019
02 Mar Boingo Wireless Q4 2019
02 Mar GTT Q4 2019
::: More Calendar Items