0
General

Movistar, VTR lead telecom customer complaints in Chile

Monday 17 August 2020 | 11:17 CET | News
Movistar generated the most customer complaints to Chilean regulator Subtel in the first half of 2020, at 16,560 out of the total 51,612 received. Subtel said it saw a sharp increase in complaints in recent months following the coronavirus outbreak. 

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Categories: General
Companies: Claro / Entel / GTD / Movistar / VTR / WOM
Countries: Chile
::: add a comment
This article is part of dossier

Coronavirus


Add comment

Please login or register to leave a comment.

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Chile's VTR to expand FTTH to 400,000 more premises this year

Published 02 Mar 2021 15:31 CET | Chile
Chilean cable operator VTR (Liberty Latin America) is set to continue investing heavily in its fibre-optic infrastructure to ...

Chile's VTR rejects consumer complaint over fixed line performance

Published 18 Jan 2021 12:15 CET | Chile
Chilean cable operator VTR (Liberty Latin America) has strongly rejected a complaint brought by consumer rights body Conadecus ...

Chile telecom regulator sees 85% jump in complaints in H1 2020

Published 31 Dec 2020 14:18 CET | Chile
Chile's telecoms regulator Subtel received 108,787 complaints in the first half of 2020, an increase of 85 percent from the same ...

Movistar Chile adds free Netflix subscription to fibre plans

Published 15 Sep 2020 11:49 CET | Chile
Movistar Chile (Telefonica) said it's the first operator in the country to offer a free subscription to Netflix with its ...

Chile's VTR offering first FTTH service in Quintero

Published 11 Sep 2020 15:12 CET | Chile
Chilean cable operator VTR (Liberty Latin America) has begun offering fibre-optic services in the coastal city of Quintero in the ...

Movistar Chile launches 'CyberMovistar' week-long equipment sale

Published 01 Sep 2020 10:32 CET | Chile
Movistar Chile (Telefonica) is looking to continue its recent upturn by launching a week-long promotion with significant ...

Movistar and WOM top Chile's mobile portability ranking in July

Published 28 Aug 2020 09:59 CET | Chile
Movistar (Telefonica) and low-cost operator WOM easily led Chile's mobile number portability ranking in July, according to the ...

Coronacrisis versnelt de acceptatie van digitale klantenservice en eSims in de telecomsector

Published 18 Aug 2020 15:15 CET | World
Zes maanden na de uitbraak van het coronavirus, begint de telecomsector er al een beetje anders uit te zien. Veel providers ...

Covid crisis accelerates telecom sector's adoption of digital customer service, eSims

Published 17 Aug 2020 16:43 CET | World
Six months since Covid-19 started to spread around the world, the telecom business is already starting to look a bit different. ...

Chile launches telecom contract cancellation platform

Published 12 Jun 2020 11:22 CET | Chile
Chile's telecommuications watchdog Subtel has teamed up with consumer protection authority Sernac to launch a dedicated online ...

Chile approves regulation on minimum internet service quality

Published 30 Dec 2019 12:27 CET | Chile
Chile's telecom regulator Subtel announced the approval of a new regulation aimed at ensuring a minimum level of internet service ...





Calendar   /   Industry Events

26 Oct Cabsat
26 Oct MWC Los Angeles
27 Oct Telefonica Deutschland Q3 2021
27 Oct Spotify Q3 2021
27 Oct Twilio Q3
27 Oct Netgear Q3
27 Oct Ooredoo Q3 2021
27 Oct Megacable Q3
27 Oct Vertiv Q3
27 Oct TIM Q3 2021
27 Oct Hrvatski Telekom Q3 2021
27 Oct Android Dev Summit
27 Oct Digital Utilities Europe 2021
28 Oct Swisscom Q3 2021
28 Oct Telenet Q3 2021
28 Oct Nokia Q3 2021
28 Oct Telenor Q3 2021
28 Oct CyrusOne Q3
28 Oct Telefonica Brasil Q3
28 Oct STMicroelectronics Q3
28 Oct Comcast Q3
28 Oct Rovio Q3 2021
28 Oct MTN Nigeria Q3 2021
28 Oct Millicom Q3 2021
28 Oct American Tower Corporation Q3
28 Oct HKBN FY results
28 Oct Amazon Q3
28 Oct Samsung Electronics Q3 2021
28 Oct CoreSite Q3 2021
28 Oct Airtel Africa Q3 2021
28 Oct Poly fiscal Q2
28 Oct Veon Q3 2021
28 Oct Apple fiscal Q3
28 Oct Cellnex Q3 2021
28 Oct Berec stakeholders forum
28 Oct Facebook Connect
::: More Calendar Items