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Wireless

MTN Group launches chatbot for mobile money services

Friday 7 June 2019 | 13:48 CET | News
MTN Group said it has launched Africa's first Mobile Money (MoMo) artificial intelligence service or "chatbot". The chatbot went live in Cote d'Ivoire in May and will be elsewhere in the next few months. The AI assistant enables customers to engage with MTN's MoMo services, including payments, on various social media platforms such as WhatsApp and Facebook Messenger, and via SMS. 

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Categories: Mobile & Wireless
Companies: MTN
Countries: Africa
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