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Broadband

Netflix and video streaming widen lead over subscription TV in customer satisfaction

Tuesday 21 May 2019 | 15:09 CET | News
Video streaming expands its lead over subscription TV services in terms of customer satisfaction, rising 1.3 percent to a score of 76 on the American Customer Satisfaction Index's (ACSI) 100-point scale, according to the ACSI Telecommunications Report 2018-2019. Subscription TV service sits stagnant at 62, tied with internet service providers (ISPs) for last place among all industries tracked by the ACSI.

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Categories: Broadcast & Satellite / Internet
Companies: Amazon / Apple / AT&T / CenturyLink / Comcast / Cox Communications / Crackle / DirecTV / Dish Network / Disney / Frontier Communications / Google / HBO / Hulu / Mediacom / Microsoft / Netflix / Optimum / Sony / Suddenlink / Verizon / Vudu / Windstream / YouTube
Countries: United States
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