0
General

Nkom says tie-in does not mean users must accept changes

Wednesday 6 April 2016 | 12:00 CET | News
Norwegian regulator Nkom has clarified the legal position over changes to consumer contracts to the customer's disadvantage. It said the Electronic Communications Act (Ekomloven) section 2 to 4, paragraph 3, states that operators must give at least one month's notice of any change or discontinuation to a contract. Customers unwilling to accept such changes have the right to cancel their agreement at no extra cost. Providers must tell customers of this right when they give notice.

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Categories: General
Countries: Norway
::: add a comment

Add comment

Please login or register to leave a comment.

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Norwegian govt puts proposals to change telecoms law out to consultation

Published 13 Apr 2018 13:14 CET | Norway
The Norwegian Ministry of Transport and Communication has begun a consultation on proposals to change the telecoms law, telecoms ...

Nkom warns of high, unregulated call fees to 5-digit lines

Published 16 Sep 2016 12:41 CET | Norway
Norwegian telecoms regulator Nkom said it is publishing a list of prices for calls to five-digit numbers, normally used for ...

Nkom fines Banzai over sudden contract change - report

Published 08 Jun 2016 12:23 CET | Norway
Norwegian electronic communications regulator Nkom has warned mobile operator Banzai 4G that it faces a fine of between NOK ...

Nkom issues reminder of obligations when changing contract

Published 02 Jun 2016 12:34 CET | Norway
Norwegian electronic communications market regulator said that in response to queries, it is issuing a reminder of the ...

Nkom invites bids for price comparison website accreditation

Published 08 Mar 2016 14:02 CET | Norway
Norwegian electronic communications regulator is inviting websites that want to provide information regarding mobile and ...

Norway consumer body reports Tinder over data use

Published 03 Mar 2016 13:15 CET | Norway
The Norwegian consumer council is reporting dating application Tinder to the consumer arbitrator over the sites demand for the ...

Norwegian consumer watchdog criticises app privacy policies

Published 15 Feb 2016 12:44 CET | Norway
Norway's consumer ombudsman has found that many local mobile apps are collecting more private data than necessary on users. A ...

Nkom objects to operators trying to retain porting customers

Published 23 Nov 2015 12:58 CET | Norway
Telecoms operators trying to retain customers who have given notice of their wish to port to a rival is problematic, said ...

Norwegian consumer body calls broadband market uncompetitive

Published 18 Sep 2015 11:56 CET | Norway
The Norwegian consumer council, Forbrukerradet, is calling for greater competition on the market for high-speed broadband, saying ...

Norwegian consumer body probes costly hotlines

Published 14 Sep 2015 13:03 CET | Norway
The consumer arbitration office, Forbrukerombudet, will look into the legal basis for five-digit corporate hotlines, Norwegian ...

Nordic telecoms watchdogs cooperate to boost consumer rights

Published 28 May 2014 12:12 CET | Denmark
The director-generals of the Nordic regulatory agencies for electronic communication have created a joint working group aiming to ...