Nkom says tie-in does not mean users must accept changes

Wednesday 6 April 2016 | 12:00 CET | News
Norwegian regulator Nkom has clarified the legal position over changes to consumer contracts to the customer's disadvantage. It said the Electronic Communications Act (Ekomloven) section 2 to 4, paragraph 3, states that operators must give at least one month's notice of any change or discontinuation to a contract. Customers unwilling to accept such changes have the right to cancel their agreement at no extra cost. Providers must tell customers of this right when they give notice.

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Categories: General
Countries: Norway
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