0
Wireless

Nokia restores customer confidence with Lumia - survey

Tuesday 19 February 2013 | 17:15 CET | News
Nokia has made great strides in restoring its reputation among its customers, according to an survey by UK online pollster YouGov. The brand substantially improved its levels of customer advocacy and loyalty at the end of 2012. The number of Nokia customers who said they would recommend it rose by 13 points to 45 percent in December, compared to September, and its detractors dropped four points to 33 percent. The proportion of Nokia customers using the Lumia smartphone reached 40 percent in December from 1 percent in September. Nokia is now ranked first for four of the lesser attributes

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: Mobile & Wireless
Companies: Nokia
Countries: United Kingdom
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Apple share of UK tablet market falls in Q1 2013 - study

Published 19 Apr 2013 10:59 CET | United Kingdom
UK consumers now see some Android tablets as equal in quality of the Apple iPad, according to the YouGov Quarterly Tablet Tracker ...

Nokia expands Here apps to other Windows brands

Published 25 Feb 2013 10:07 CET | World
Nokia announced the first expansion of its Here location services to other smartphone brands. The company said last November when ...

No sign of let-up in Android, iOS dominance

Published 19 Feb 2013 12:46 CET | Netherlands
New figures from IDC confirm Android and iOS' dominance on the global market for mobile operating system. Gartner has also just ...

Samsung, Apple in search of growth beyond saturated markets

Published 28 Jan 2013 13:55 CET | World
Samsung and Apple together accounted for almost half of the global market in smartphones last year. The total market reached 700 ...

Nokia starts 2013 in the black, without Symbian

Published 24 Jan 2013 17:01 CET | World
After several quarters of losses, Nokia showed some satisfying progress with its results for the last three months of 2012. While ...

Nokia reports Q4 results better than expected

Published 10 Jan 2013 14:18 CET | World
Nokia said its fourth-quarter results were better than expected, thanks to strong sales of its Lumia smartphones and lower costs. ...

Nokia adds third Windows 8 Lumia smartphone

Published 05 Dec 2012 10:33 CET | World
Nokia has unveiled a third Windows 8 smartphone, the Lumia 620. Priced at USD 249, this is the most affordable in the range and ...

Nokia ships Lumia 820, 920 phones in select countries

Published 30 Oct 2012 08:42 CET | World
Nokia has started shipping its Windows 8-based Nokia Lumia 920 and the Nokia Lumia 820 handsets in select countries this week. ...

Nokia unveils entry-level Lumia 510 smartphone

Published 23 Oct 2012 09:27 CET | World
Nokia announced a new entry-level Windows smartphone, called the Lumia 510. The phone features a four-inch display and runs the ...





Calendar   /   Industry Events

12 Aug Tecnotree H1 2020
12 Aug Freenet Q2 2020
12 Aug Tencent Q2 2020
12 Aug Cisco fiscal Q4
12 Aug China Unicom Q2 2020
13 Aug iQiyi Q2 2020
13 Aug 1&1 Drillisch Q2 2020
13 Aug Teleste Q2 2020
13 Aug RTL Group Q2 2020
13 Aug Teleste Q2 2020
13 Aug China Mobile H1 2020
13 Aug United Internet H1 2020
13 Aug Singtel fiscal Q1
13 Aug Deutsche Telekom Q2 2020
13 Aug Swisscom Q2 2020
13 Aug Telstra FY results
14 Aug TDC Q2 results
14 Aug Rovio H1 2020
17 Aug Bezeq Q2 2020
17 Aug Cellcom Q2 2020
18 Aug Ice Group Q2 results
18 Aug Partner Communications Q2 2020
18 Aug ON Semiconductor strategy update
19 Aug MTS Q2 2020
19 Aug Analog Devices fiscal Q3
::: More Calendar Items