NSN introduces new customer experience management services

Friday 14 February 2014 | 16:55 CET | News
Nokia Solutions and Networks has introduced Customer Experience Management (CEM) for Loyalty Scores that provides operators a near real-time view of the factors behind their customer loyalty measure such as Net Promoter Score (NPS). This allows detractors to be identified and causes of dissatisfaction to be pinpointed and resolved, enabling improved loyalty scores and higher operator profitability. NSN is also releasing a CEM Umbrella service for a customised overview of customer experience across an operator group's countries or regions, and Device Portfolio Analyser that delivers feedback

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.


Already registered?

Categories: General
Companies: Nokia Solutions and Networks
Countries: World
::: add a comment

Add comment

Please login or register to leave a comment.

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


'NSN overweegt bod op Juniper Networks'

Published 20 Feb 2014 13:10 CET | World
Nokia Solutions and Networks (NSN) zou een bod overwegen op het Amerikaanse netwerkbedrijf Juniper Networks. Dat schrijft althans ...

NSN lanceert small cell portfolio op MWC

Published 20 Feb 2014 12:00 CET | World
NSN breidt op het Mobile World Congres in Barcelona de portfolio van Flexi Zone small cells uit. Nieuw is support voor TD-LTE, ...

NSN adds 3D mapping service for radio network planning

Published 18 Feb 2014 11:07 CET | World
Nokia Solutions and Networks has introduced 3-D mapping for site-planning activities. Adding to the company's services for its ...

NSN enhances Single RAN Advanced

Published 17 Feb 2014 17:08 CET | World
Nokia Solutions and Networks (NSN) has launched six enhancements for its Single RAN (radio access network) Advanced portfolio to ...

NSN enhances Liquid Applications

Published 13 Feb 2014 17:42 CET | World
Nokia Solutions and Networks is enhancing its Liquid Applications for accelerated content delivery and real-time utilization of ...

NSN introduces new network-based mobile security service

Published 12 Feb 2014 16:19 CET | World
Nokia Solutions and Networks has introduced a new service to detect mobile malware. NSN Mobile Guard uses data on the use of ...

NSN launches Telco Cloud Management platform

Published 11 Feb 2014 09:55 CET | World
Nokia Solutions and Networks launched Telco Cloud Management, a platform to help operators comply with ETSI NFV. The release ...

NSN starts Predictive Operations service for broadband, LTE

Published 06 Feb 2014 15:34 CET | World
Nokia Solutions and Networks (NSN) has launched a service which forecasts mobile broadband service degradations, so these can be ...