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General

NSN introduces new customer experience management services

Friday 14 February 2014 | 16:55 CET | News
Nokia Solutions and Networks has introduced Customer Experience Management (CEM) for Loyalty Scores that provides operators a near real-time view of the factors behind their customer loyalty measure such as Net Promoter Score (NPS). This allows detractors to be identified and causes of dissatisfaction to be pinpointed and resolved, enabling improved loyalty scores and higher operator profitability. NSN is also releasing a CEM Umbrella service for a customised overview of customer experience across an operator group's countries or regions, and Device Portfolio Analyser that delivers feedback

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Categories: General
Companies: Nokia Solutions and Networks
Countries: World
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