O2 Germany ranks highest in customer service study

Thursday 16 October 2014 | 16:39 CET | News
O2 Germany has the highest score of German telecommunications provider with regards to customer service, according to the annual German customer service study executed by market researcher ServiceValue for German newspaper Die Welt. The study investigated 1,519 companies in more than 188 branches using the Service Experience Score (SES) which measures how many customers have had a good customer service experience. The basis is more than 1 million answers from consumers. With regards to telecom operators O2 Germany scores a SES of 63,6 percent (overall ranking 323) followed by Deutsche Telekom

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Categories: General
Companies: 1&1 / Amazon / Blau / Callmobile / Congstar / Debitel / Deutsche Telekom / E-Plus / Fonic / Klarmobil / Maxdome / MobilCom-Debitel / NetCologne / O2 Germany / Simyo / Sky Deutschland / Talkline / Tchibo Mobil / The Phone House / Versatel / Videoload / Vodafone / Watchever
Countries: Germany
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