0
General

O2 Germany ranks highest in customer service study

Thursday 16 October 2014 | 16:39 CET | News
O2 Germany has the highest score of German telecommunications provider with regards to customer service, according to the annual German customer service study executed by market researcher ServiceValue for German newspaper Die Welt. The study investigated 1,519 companies in more than 188 branches using the Service Experience Score (SES) which measures how many customers have had a good customer service experience. The basis is more than 1 million answers from consumers. With regards to telecom operators O2 Germany scores a SES of 63,6 percent (overall ranking 323) followed by Deutsche Telekom

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: General
Companies: 1&1 / Amazon / Blau / Callmobile / Congstar / Debitel / Deutsche Telekom / E-Plus / Fonic / Klarmobil / Maxdome / MobilCom-Debitel / NetCologne / O2 Germany / Simyo / Sky Deutschland / Talkline / Tchibo Mobil / The Phone House / Versatel / Videoload / Vodafone / Watchever
Countries: Germany
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

1&1 has best telecom customer service - study

Published 19 Oct 2016 17:29 CET | Germany
1&1 has the highest score of German telecommunications provider with regards to customer service, according to the annual German ...

O2 Germany launches new Guru campaign

Published 01 Sep 2015 15:56 CET | Germany
O2 Germany launched a new marketing campaign featuring the "O2 Gurus" who offer support whenever expert knowledge is needed. They ...

Callmobile offers new tariff for EUR 4.95

Published 06 Aug 2015 16:56 CET | Germany
German mobile discounter Callmobile launched a new tariff on the Vodafone network. The "clever smart 400" tariff offers 100 ...

Klarmobil offers double data and lowers monthly fee

Published 17 Jul 2015 13:35 CET | Germany
German discount MVNO Klarmobil reduced the monthly fee and doubled the data allowance on the Smartphone Flat and the Allnet Flat ...

Watchever renews CBS licence agreement

Published 09 Apr 2015 10:08 CET | Germany
German SVOD service Watchever and CBS Studios International have renewed their existing licensing agreement for CBS programme ...

Blau.de offers 2 months of mobile internet free

Published 17 Mar 2015 14:38 CET | Germany
Telefonica Germany's budget brand Blau.de offers 1 GB of mobile data for two months free for new customers subscribing by 15 ...

Klarmobil runs special offer for Allnet-Spar-Flat

Published 02 Jan 2015 12:39 CET | Germany
Klarmobil is running a special offer for its Allnet-Spar-Flat service, according to Tariftip.de. It is offering it at EUR 16.85 ...

German operators rated poorly for service in Bild survey

Published 23 Dec 2014 14:06 CET | Germany
Almost 60 percent of readers of 'Computer Bild' were unhappy with their DSL and cable providers, according to a survey on the ...

O2 launches telephoning Christmas card

Published 15 Dec 2014 10:36 CET | Germany
The BBDO subsidiary Interone has developed a Christmas card for mobile operator O2 that uses an integrated SIM card to phone the ...

Congstar tops customer survey for prepaid and postpaid

Published 05 Dec 2014 12:05 CET | Germany
Deutsche Telekom unit Congstar has topped a customer satisfaction poll regarding both prepaid and postpaid segments carried out ...

O2 Deutschland launches TV ad for iPhone 6

Published 18 Nov 2014 06:50 CET | Germany
Telefonica O2 Deutschland launched a TV ad whose aim is to promote the iPhone 6. The ad conveys the message that the best ideas ...

German mobile market hopes for growth after Telefonica, E-Plus merger

Published 22 Oct 2014 13:15 CET | Germany
The German mobile market had a dynamic summer. Highlights included Telefonica winning approval to acquire E-Plus, reducing the ...

[update]Telefonica schrapt bijna 20% banen in Duitsland

Published 17 Oct 2014 09:11 CET | Germany
[Update] - Telefónica Deutschland heeft de contouren onthuld voor de integratie van E-Plus. Tot 2018 verdwijnen er 1.600 banen op ...

Congstar named 'Fairest Mobile Provider' for 2014

Published 07 Apr 2014 17:27 CET | Germany
Deutsche Telekom's discount brand Congstar has named 'Fairest Mobile Provider' by Focus Money magazine for the third consecutive ...

Congstar tops ServiceValue ISP customer satisfaction poll

Published 05 Feb 2014 10:35 CET | Germany
Deutsche Telekom unit congstar has topped a customer satisfaction poll regarding ISPs carried out by ServiceValue. Congstar came ...

Congstar tops customer survey of moble providers

Published 14 Nov 2013 15:41 CET | Germany
Deutsche Telekom's discount brand Congstar is the best overall pre-paid and post-paid mobile provider in Germany, according to a ...





Calendar   /   Industry Events

20 Apr Grameenphone Q1 2021
20 Apr Netflix Q1 2021
20 Apr Atos Q1 2021
20 Apr Iridium Communications Q1 2021
20 Apr Apple 'Spring Loaded' event
21 Apr Elisa Q1 2021
21 Apr HKBN H1 results
21 Apr Crown Castle Q1 2021
21 Apr Netgear Q1 2021
21 Apr Orange Belgium Q1 2021
21 Apr Verizon Q1 2021
21 Apr Rogers Communications Q1 2021
21 Apr Comcast Q1 2021
21 Apr Ericsson Q1 2021
21 Apr Vivendi Q1 2021
21 Apr Proximus AGM
22 Apr Tele2 Q1 2021
22 Apr AT&T Q1 2021
22 Apr Orange Q1 2021
22 Apr VeriSign Q1 2021
22 Apr Nordic Entertainment (NENT) Q1
22 Apr Intel Q1 2021
22 Apr Snap Q1 2021
22 Apr FCC meeting
23 Apr Telia Q1 2021
25 Apr Vodafone Qatar Q1 2021
26 Apr SBA Communications Q1 2021
27 Apr A10 Networks Q1 2021
27 Apr AudioCodes Q1 2021
27 Apr Mediaset FY results
::: More Calendar Items