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General

Ofcom extends customer complaints monitoring

Monday 14 August 2017 | 10:01 CET | News
UK regulator Ofcom has decided to extend an own-initiative monitoring and enforcement programme relating to communications providers' complaints handling processes by an additional six months. The programme also monitors communications providers' awareness-raising of the Alternative Dispute Resolution (ADR) scheme. The extension will allow Ofcom to drive further improvements to their complaints handling processes, especially customer service areas. 

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Categories: General
Countries: United Kingdom
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