0
General

Ofcom implements new customer service and nuisance call rules

Monday 26 March 2018 | 14:07 CET | News
UK regulator Ofcom has announced the implementation of a series of new rules designed to strengthen its powers to deal with companies that "persistently misuse" the telephone numbers it allocates. In a statement the watchdog said it now has the power to take back blocks of numbers which are systematically used to cause harm or anxiety to people, such as to make nuisance calls or perpetrate scams or fraud.

Thank you for visiting Telecompaper

We hope you've enjoyed your free articles. Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: General
Companies: Ofcom
Countries: United Kingdom
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Ofcom confirms annual plan with focus on broadband, consumer protection

Published 25 Mar 2019 14:32 CET | United Kingdom
UK communications regulator Ofcom has published its 2019/20 Annual Plan, following consultation with the market on its ...

Ofcom , ICO issue update on joint plan to tackle nuisance calls

Published 07 Mar 2019 18:25 CET | United Kingdom
UK regulator Ofcom and the Information Commissioner's Office (ICO) have published an update on their joint action plan for ...

New laws make UK company directors liable for nuisance calls

Published 18 Dec 2018 22:05 CET | United Kingdom
News laws have come into effect in the UK to make company directors personally liable for unsolicited nuisance calls made by ...

New rules to protect UK telecoms customers come into force on 01 October

Published 25 Sep 2018 11:12 CET | United Kingdom
UK regulator Ofcom has confirmed that new rules to better protect consumers against nuisance calls will come into effect from ...

Ofcom consults on plans to halt local TV services roll-out

Published 23 Apr 2018 11:31 CET | United Kingdom
UK regulator Ofcom is consulting on a provisional decision to halt the roll-out of local TV services. The consultation closes on ...

Ofcom publishes annual plan for FY 2018-19

Published 28 Mar 2018 16:54 CET | United Kingdom
UK regulator Ofcom has confirmed its annual plan for the fiscal year to March 2019. Major projects for the new year include ...

EC clears Ofcom plan for Openreach wholesale access regulation

Published 26 Mar 2018 10:15 CET | United Kingdom
The European Commission has cleared UK regulator Ofcom's plan to regulate wholesale access to the BT Openreach network. The ...

UK ISPs still failing to provide adequate speed information - Which?

Published 23 Mar 2018 10:48 CET | United Kingdom
New research from UK consumer group Which? shows that broadband providers are failing to provide customers with adequate speed ...

Ofcom proposes new rules to tackle nuisance calls, billing problems

Published 19 Sep 2017 12:12 CET | United Kingdom
UK regulator Ofcom has proposed a number of changes to its general rules for service providers aimed at alleviating problems with ...

Ofcom adopts new policy to tackle persistent nuisance calls

Published 20 Dec 2016 14:00 CET | United Kingdom
Ofcom and the Information Commissioner's Office (ICO) have finalised new measures aimed at combating nuisance calls and texts. ...





Calendar   /   Industry Events

02 Mar Boingo Wireless Q4 2019
02 Mar Maxar Technologies Q4 2019
02 Mar GTT Q4 2019
02 Mar Capacity Middle East
03 Mar HPE fiscal Q1
03 Mar F5 Networks analyst meeting
04 Mar Tech Data fiscal Q4
04 Mar Dialog Semiconductor Q4 2019
04 Mar Verimatrix FY results
04 Mar Zoom Q4 2019
04 Mar Marvell Technology fiscal Q4
04 Mar Smith Micro Software Q4 2019
04 Mar Calix investor day
04 Mar OCP Global Summit
05 Mar Ciena fiscal Q1
05 Mar Ooma Q4 2019
05 Mar Immersion Q4 2019
05 Mar Dasan Zhone Q4
05 Mar TPG Telecom H1 results
05 Mar Cellcom EGM
::: More Calendar Items