Only 25% of customers take up Optus' refunds for digital purchases

Wednesday 3 July 2019 | 07:25 CET | News
Australia's Competition and Consumer Commission (ACCC) has urged Optus customers to check for refunds from Optus. Optus users should check if they have received an email or SMS from Optus about a refund they may be entitled to in relation to Optus's Direct Carrier Billing (DCB) third-party billing service, the Commission said. Under its refund program, Optus has contacted and offered refunds to over 390,000 customers. However, up to now, only 25 percent of these have taken up refunds worth AUD 6.7 million, according to an update provided by Optus to the ACCC.

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Categories: Mobile & Wireless
Companies: Optus
Countries: Australia
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