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General

Openet launches new digital offering on Salesforce AppExchange

Monday 20 July 2020 | 14:00 CET | News
Openet launched Openet Real-Time Care Insights on Salesforce AppExchange. The company said its new offering empowers service providers to lower the cost of managing customer care queries by providing a bridge between the Salesforce Service Cloud CRM and the network Business Support Systems (BSS). In so doing, Openet enable real-time access to customer usage information, via the Salesforce CRM, in order to resolve billing queries more efficiently to allow for a better customer experience for the subscriber. 

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Categories: General
Companies: Openet / Salesforce
Countries: World
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