Optus launches Google Assistant for customer service

Monday 6 November 2017 | 06:58 CET | News
Australian operator Optus has launched the Optus Assistant service based on the Google Assistant platform. Optus Assistant is a voice activated AI assistant that will enable Optus customers to ask Google Home and selected smartphones, questions about their personal mobile plan without using a handheld device. The Optus Assistant is a voice extension of the My Optus App. 

The Optus Assistant for Google Assistant uses an authentication process, meaning that Optus customers can have conversations specific to their account. Optus plans to continue testing and learning with its customers, and expanding the functionality of Optus Assistant. 

The first release of Optus Assistant will provide personalised responses to questions around billing, travel and usage from ‘How much do I owe?’ to ‘How much data do I have left this month?’, and ‘What are the roaming rates in Italy?”. Once linked to their account, customers can ask questions on impulse without the need for a handheld device. To talk to Optus Assistant using Google Home, customers simply say “Ok Google, talk to Optus” and then ask a question.

Optus customers will automatically have access to Optus Assistant using Google Assistant when they purchase a Google Home, or on selected devices. The service supports most customers on Optus Postpaid plans. Google Home devices are available to purchase from Optus online and instore.

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