Orange Bank service goes live in France

Thursday 2 November 2017 | 10:11 CET | News

The new Orange Bank service has become available in France on 02 November, combining the attributes of a traditional bank with a mobile offering delivered via a dedicated app for compatible Android and Apple smartphones.

Originally planned for February, its commercial launch was then set for early July and later rescheduled for November, with the new date revealed by Orange CEO Stephane Richard on Twitter.

Described as "100% mobile", Orange Bank is advertised as a free service, subject to certain conditions (at least three payments or withdrawals per month), with no minimum revenue or saving commitment required from customers.

The company confirmed that new accounts can be opened online or with the help of 890 trained IOBSP (Intermediaries in Bank Operations and Payment Services) employees across 140 retail stores.

On the customer relationship front, an artificial intelligence platform developed by IBM will be behind an open-all-hours ‘virtual assistant’ chat service, which will operate alongside traditional advisors from two contact centres located in Montreuil and Amiens.

Among the services available, Orange Bank will enable customers to pay either with a Visa bank card or via mobile payment (in partnership with Wirecard Bank), send money by SMS using SEPA transfer, and check their bank balance in real time.

As a special promotion, new bank account holders will be offered EUR 80 as a 'welcome' bonus, with an additional EUR 40 bonus for customers who also subscribe to a mobile postpaid/fixed broadband plan sold by Orange or Sosh. 

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