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Wireless

Orange Spain using TechSee visual support at call centres

Wednesday 25 April 2018 | 13:57 CET | News
Israel-based contact centre technology provider TechSee has announced the completion of a successful partnership programme with Orange Spain. A total of four of Orange's technical support call centres have implemented TechSee's Intelligent Visual Support product so that customers can use their smartphone camera to show the agent exactly what they see in their physical environment via a simple tap of a screen. The agent can then identify the problem and visually guide the customer using a suite of augmented reality tools to quickly resolve technical issues, said TechSee.

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Categories: Mobile & Wireless
Companies: Orange Spain
Countries: Spain
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