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General

RESTAURANT EXPRESS USE OF CALL CENTRES CASE STUDY

Thursday 23 April 1998 | 00:00 CET | News
Restaurant Express, food home delivery company owned by Mark von Stein, US businessman, is using call centre technology which has created a huge area of business ideas for von Stein. Callers around the UK place their orders by dialling one number. The calls are processed by a call centre in Liverpool, UK, where tele-operators fax the information to the restaurant. The call centre has the capacity to accept one order/min, and is hoping to process 16k orders/mo by end-1998. Restaurant Express is also using a message despatch system, jointly developed with Orange and Nokia. Messages are sent

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Categories: General
Countries: United Kingdom
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