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Broadband

SFR Business offers cloud-based customer service suite powered by Collab

Monday 30 November 2020 | 10:58 CET | News
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French operator SFR has teamed up with Portugal-based contact centre software specialist Collab to introduce a new offering for its B2B client base. Called 'Global Contact Center', the service provides businesses of all sizes with a cloud-based customer service management platform hosted in France, supporting popular CRM systems such as MS Dynamics and Salesforce. It enables agents to interact with customers through a choice of different channels, including video and social networks, and integrates chatbots and voicebots to help contact centres deal with straightforward questions.

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Categories: Internet
Companies: SFR
Countries: France
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