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SFR customer services automation threatens 3K jobs - report

Tuesday 5 July 2016 | 10:04 CET | News
The increasing automation of customer services by SFR could lead to the loss of around 3,000 call centre jobs at the French company's outsourcing partners, Les Echos reported. Arvato, a division of Germany's Bertelsmann, is the most affected by the move and last week lodged a complaint at the commercial court, claiming SFR halted their contract with insufficient notice, the paper said, citing an unnamed Arvato source.

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Categories: Fixed
Companies: SFR
Countries: France
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