Simyo NPS scores highest among Dutch mobile providers, followed by T-Mobile

Thursday 20 July 2017 | 17:34 CET | News
Simyo earned a net promoter score (NPS) of 30 in the second quarter, followed by T-Mobile Netherlands with 26, and then KPN with 22. Simyo was especially cited for its price-related points. About 70 percent of customers recommended Simyo for its price/quality ratio and 61 percent for its monthly costs. At T-Mobile NL, the price/quality ratio was also the most recommended reason, with the quality of connection/reach going to second place. For KPN, connection/reach is the most mentioned.

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Categories: Mobile & Wireless
Companies: KPN / Simyo / Tele2 / Telecompaper / T-Mobile / Youfone
Countries: Netherlands
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