SK deploys Nuance voice biometrics for user authentication

Tuesday 28 April 2015 | 14:51 CET | News
South Korean mobile operator SK Telecom has deployed Nuance's voice biometrics technology to power the authentication process for its customers. SK Telecom will use Nuance's VocalPassword voice biometric service to enable its customers to authenticate into their accounts using the sound of their voice. Previously, customers were asked a number of questions to verify their identity when calling into the contact center. Now, when customers dial into the contact center, they are asked to speak the predefined phrase: 'At SK Telecom, my voice is my password', to be authenticated into their account

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Categories: Mobile & Wireless
Companies: SK Telecom
Countries: Korea, Republic of
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